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Using Zoom and Accessing Your Online Therapy Meeting

Zoom online therapy service uses a secure video link to enable couples/individuals to talk with a trained therapist where having a face-to-face meeting would not be possible. We use a platform called Zoom which is simple to use and has a high standard of data security and confidentiality.


To use Zoom please ensure:

  • Your device has a webcam, microphone and speakers.

  • You have a reliable internet connection: broadband or wireless recommended at a minimum of 2 Mbps speed. If accessing from mobile devices please ensure you have at least 3G/4G connection.

  • Zoom works with the following operating systems:

  • Windows 7 or later

  • Mac OS X with Mac OS 10.6 (Snow Leopard) or later

  • Phones and tablets: IOS, Android and Blackberry.

In order to ensure that your meetings happen reliably, please check that your device and internet connection meet the above minimum requirements prior to your session.

Bandwidth Test You can check your internet speed by running a bandwidth test.

Go to and click on "begin test". The test may take a few moments to complete.

The results will tell you your download and upload speed, both of which should be above 2 Mbps for Zoom to work reliably. 

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